Trust The Office Technology Group to Keep Your Phones Ringing

If your company uses a VoIP phone system, you know that the cost savings over traditional systems can be quickly offset by the skyrocketing costs of management, maintenance, and support. That includes ensuring not only that the system is online, but that it delivers the highest Quality of Service (QoS) for your staff, partners, and customers. The Office Technology Group brings those costs back down to earth by providing enterprise-level VoIP phone systems and outsourced IT management services at a fraction of the cost of handling it in-house.

Services

Response Time Guarantee

  • 100% uptime
  • Emergency remote response (in hours)
  • Emergency on-site response (in hours)

VoIP System Maintenance

  • Online case management
  • Phone system asset management and inventory
  • Major revision upgrades
  • VoIP network performance tuning and optimization
  • Warranty and service contract tracking

Remote Monitoring

  • 24/7 VoIP router monitoring and alerting
  • 24/7 switch device monitoring
  • 24/7 VoIP reliability and QoS monitoring
  • Remote control enabled software

VoIP System Security

  • Phone system configuration backup
  • Phone system security and vulnerability mitigation audit remediation
  • Phone system security and vulnerability mitigation audit

Benefits of Our VoIP Phone Systems

Select the Right Level of Support

The Office Technology Group offers four tiers of VoIP phone solutions, designed to provide you with the right level of proactive, preventative and responsive phone system support. These levels range from nonstop preventative maintenance and monitoring to 24/7/365 remote and onsite IT support. Our performance for each level is driven by ironclad SLAs.

Ensure the Security of Your Phones

Once you take telephony to the Internet, you open yourself up to risks of hacking and attacks. The Office Technology Group will build a wall of protection against that. We’ll start with a security audit to ensure your VoIP phone system has all the updated patches, software and hardware necessary to ensure basic security. We’ll maintain continuity of service by handling configuration backups in case disaster strikes. And we’ll be constantly tracking and installing the latest updates.

Be Confident with Constant Monitoring and Support

The Office Technology Group monitors and manages every component of a VoIP phone system. We’ll perform 24/7/365 monitoring of equipment, software and network. We’ll also take on the responsibility of ensuring you reach the highest QoS of the switches and managed routers’ voice components. Monitoring and support is based out of the The Office Technology Group VoIP Operations Center, which is fully dedicated to remote issue prevention and resolution.

VoIP System Preventative Maintenance

The Office Technology Group performs routine, regular remote and onsite preventative maintenance. We’ll inventory your telecommunications assets to ensure service contracts are current and components are inventoried and tracked.