Trust The Office Technology Group to Manage Your PC & Macintosh Computers

No matter which desktop, laptops or workstations you use or which operating systems they’re running, The Office Technology Group will monitor, maintain and manage them all. We’ll provision, secure and inventory your machines and systems, ensure all drivers and software are up to date, manage your licenses, integrate them with your existing equipment, and much more.

Windows & Mac Support Services

PC & Mac Support

  • Emergency and after hours
  • Multiple levels of support plans available
  • Onsite, offsite and remote
  • Preventative

Tiered SLAs

  • Mission Critical
  • Support response time
  • Uptime

iOS & Windows IT Monitoring

  • Anti virus definitions alerts
  • Performance
  • Security
  • Upgrade alerts

PC & Mac Maintenance Support

  • Asset management and inventory
  • Dedicated Account Manager
  • Full reporting
  • Online Trouble Ticket Management
  • Warranty management

iOS & Windows Security IT Support

  • 24/7/365 security monitoring
  • Anti-virus monitoring and updates
  • Authorization and authentication
  • Backup and disaster recovery
  • Patch management
  • Vulnerability audits

Benefits of Our PC & Mac Support

Empower Your Users

The Office Technology Group works proactively and non-stop to ensure that doesn’t happen. We also work closely with your staff to make certain they understand how to use their machines and applications. If there’s a failure, we spring into action to get your team up and running as quickly as possible.

Response Time Guaranteed

The Office Technology Group guarantees our response time to be within the time frame outlined in your plan. Once we learn of an issue, we determine if the issue can be resolved remotely or if an onsite visit is necessary. Either way, we respond in compliance with our promise to keep you up and running 24/7/365.

Pick the Best Service Fit

The Office Technology Group offers tiered service levels to ensure that you’re engaging us to deliver exactly the level of services you need. Each level of service has its own tiered SLAs, so you custom-fit every part of the relationship with us.

Be Certain of Peak Performance

The Office Technology Group constantly monitors every functional network component: routers, firewalls, switches, IP based phone systems and more. We’re just as vigilant with critical desktop events and Mission Critical applications, anti-virus and software patch alerts.

Support You Can Count On

Desktop and workstation support is available by phone or live remote control. Our IT support engineers remotely diagnose and resolve issues more than 90% of the time. Onsite IT support, even after hours, is available whenever it’s needed.

You’re Always Safe and Secure

Our PC and Mac support specialists remove spyware, adware and viruses before they can cause damage. We audit patches, ports, passwords and firewalls. And we inventory hardware and software assets, tracking your warranties and service contracts, and providing security updates and software installations.